Privacy notice

SENTRY Roofing & Property Maintenance is responsible for the enquiry details submitted through this website. The dedicated privacy email below and the contact form's Privacy request option are available for questions about this notice or your information.

What we collect

The enquiry and call back forms collect the details you provide. These may include your name, telephone number, email address, property postcode, service of interest, a description of the work, a preferred call back time and optional photographs. We record the submission time, source page and enquiry reference. Authorised administrators may add an assigned staff member, follow-up date, notes, activity and status in the private lead-management area. Limited technical information helps protect the form from misuse. You are not required by law to send an enquiry, but we need a contact route to respond.

Why we use it

We use your details to respond, discuss the work you have asked about, prepare or follow up a requested quotation, and manage the enquiry. Where you ask us to take steps towards a possible contract, such as giving a quote, the lawful basis is taking those steps at your request. For general enquiries, reasonable follow-up and protecting the form from misuse, we rely on our legitimate interests in answering enquiries and operating a secure website. Submitting the form does not sign you up for marketing.

Who can access it

Enquiry records and any uploaded photographs are held in the private administration area, outside the public website files. Authorised administrators can access them to deal with the enquiry. The website's hosting and technical service providers may process information on our behalf to run the site and store its data. Cloudflare Turnstile helps protect the enquiry and admin sign-in forms from automated use. It processes browser and security signals such as IP address, user agent and connection details for that check. Cloudflare also uses signals to improve Turnstile under its own privacy terms, linked below. Turnstile does not receive the message or photographs submitted through the enquiry form. We do not publish your enquiry or photographs on the website.

How long we keep it

We keep an enquiry and any photographs only while they are needed to respond, manage follow-up, carry out requested work, resolve a question or dispute, or meet a legal record-keeping obligation. In deciding when to remove a record, we consider whether the enquiry is still active, whether work resulted from it and whether a relevant obligation or claim remains. We remove records when those reasons no longer apply.

Your rights

You can ask for access to the personal information we hold about you, ask us to correct inaccurate details, or ask us to erase or restrict its use where the law allows. Other rights, including data portability, may apply depending on the lawful basis and circumstances. You can use the privacy email below or the contact form to make a request. Include enough detail for us to identify the relevant enquiry. We may need to verify your identity before disclosing or changing personal information.

Your right to object

You can object to our use of your information where we rely on legitimate interests. Use the privacy email below or the contact form to tell us what concerns you, and we will review the request under the applicable data-protection rules.

Questions and complaints

For a question or concern about your information, contact SENTRY using the privacy email below or the site form. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

For privacy requests, email privacy.management@sentrysussex.co.uk.

You can also send a privacy request through the website.

Cookie choices

Cloudflare Turnstile checks the enquiry and admin sign-in forms for automated use and may use cookies or browser storage needed for those security checks. If a form submission fails without JavaScript, an essential browser-session cookie briefly keeps the entered details and error messages available for the return to the form. The private admin area uses a separate essential session cookie to keep an authorised administrator signed in and protect account access. Those SENTRY session cookies end with the browser session.

The essential SENTRY_FORM session cookie is used only when a form needs to keep your entries and validation messages after a failed submission. The separate SENTRY_ADMIN session cookie protects administrator sign-in. Each ends with the browser session. Cloudflare Turnstile is used to protect enquiry and sign-in forms from misuse.

A first-party cookie called __Host-sentry_cookie_choice records your separate analytics and map choices, this notice version and the date you chose them. It lasts for up to 90 days so we can remember your choices.

Google Analytics is optional and off until you allow it. If you do, we load Google Tag Manager (container GTM-N5C8C27D) to run analytics. Google may receive your IP address and browser details, record pages you visit and set analytics cookies such as _ga. We use website usage reports to improve the site. Advertising consent stays off. Read Google’s privacy policy.

OpenStreetMap maps are optional and off until you allow them. Even after you allow maps, an embed loads only when you select Show map. You can reject either optional choice and still use the website and enquiry forms. Use Cookie settings in the footer to change or withdraw your choices at any time. Withdrawing analytics stops the tag from loading on subsequent pages; withdrawing maps removes current embeds and stops future ones. Your browser controls can clear any cookies Google or OpenStreetMap has already set.

Change cookie choices

Read Cloudflare’s Turnstile privacy addendum for details of the security check used on our forms.

Area maps are supplied by OpenStreetMap. The map is only loaded after you choose to show it. At that point your browser connects to OpenStreetMap and may share your IP address and browser information with that service. Read the OpenStreetMap Foundation privacy policy.

Photographs of Sussex places are attributed on the photo credits and licences page.